Julien

go

Returns Information


Item Under €150.00 - Exchange and Refund Procedure

Contact us within 7 Days of signing for your delivery at returns@julienboutique.com.

You will be sent a Returns Notification Number to your email address.

A Returns Form will be included in your order. Please insure your Returns Notification Number is included on the returns form or we will be unable to process your return.

Items for exchange or refund must be returned in their original condition and packaging provided. Please take care to remove your postal address and attach our return address label which is provided.

Customers are responsible for return postage costs. Julienboutique.com provides free registered, insured, track and trace courier delivery service. We recommend that you also send your return via an insured carrier. We are not responsible for lost returns.

Having received and approved your exchange or return we will promptly process your exchange or refund.

At Julienboutique.com we endeavour to provide an excellent after sales service and our exchange and return policy is offered as an addition to your statutory rights.

Item Over €150.00 - Exchange and Refund Procedure

Contact us within 48 Hours of signing for your delivery at the email address returns@julienboutique.com.

You will be sent a Returns Notification Number to your email address.

You will receive a Returns Form included in your order. Please insure your Returns Notification Number on this form or we will be unable to process your return.

Items for exchange or refund must be returned in their original condition and packaging provided. Please take care to remove your postal address and attach our return address label which is provided.

Customers are responsible for return postage costs. Julienboutique.com provides free registered, insured, track and trace courier delivery service. We recommend that you also send your return via an insured carrier. We are not responsible for lost returns.

Having received and approved your return or exchange we will promptly process your exchange or refund.

At Julienboutique.com we endeavour to provide an excellent after sales service and our exchange and return policy is offered as an addition to your statutory rights.

Sale Items - Exchange and Refund Procedure


Contact us within 48 Hours of signing for your delivery at the email address returns@julienboutique.com.

You will be sent a Returns Notification Number to your email address.

You will receive a Returns Form included in your order. Please insure your Returns Notification Number on this form or we will be unable to process your return.

Items for exchange or refund must be returned in their original condition and packaging provided. Please take care to remove your original postal address and include our return address label provided.

Customers are responsible for return postage costs. Julienboutique.com provides free registered, insured, track and trace courier delivery service. We recommend that you also send your return via an insured carrier. We are not responsible for lost returns.

Having received and approved your return or exchange we will promptly process your refund.

At Julienboutique.com we endeavour to provide an excellent after sales service and our exchange and return policy is offered as an addition to your statutory rights.

Acceptable Condition for Returns

Items must be returned in the same contrition as they were sold.

All attached tags must be in their original condition.

Unacceptable Condition for Returns

Soiled Items – Please take care when trying on items to avoid soiling them. We cannot accept returns with deodorant, make up marks or scents.

Worn Items – We cannot accept returns of worn items.

Damaged Items – We cannot accept returns for items damaged by the customer.

Laundered Items – We cannot accept returns following any attempt to clean an item.

Faulty Items

We inspect all items before shipping. In the unlikely event of you receiving a faulty item, please contact us at returns@julienboutique.com within 24 hours of signing for it